Service & Support

Globus Medical Service & Support You Can Run Imaging Operations On

99.5% uptime SLA planning across Globus Medical imaging installed base. Mean-time-to-repair under 6 working hours for Tier-1 hospital sites with OEM parts staging.

Installation & IQ/OQ/PQ

Validated commissioning under 21 CFR 820 and ISO 13485:2016 design controls, including RF shielding, HVAC, and power verification for CT/MRI rooms.

Preventive Maintenance

OEM-recommended PM schedule with NIST-traceable calibration, tube warm-up logs, and 21 CFR Part 11 style electronic records where configured.

Field Service & Repair

24/7 dispatch · Tier 1–3 escalation · OEM parts inventory across Globus Medical regional hubs with loaner coverage for major outages.

Lifecycle path

From Site Survey to Decommissioning

  1. 01

    Site Assessment

    Power, HVAC, RF shielding, and lead-line requirements verified against IEC 60601-1-2 EMC.

  2. 02

    Install & IQ/OQ/PQ

    Installation, Operational, and Performance Qualification documented for biomed and physics sign-off.

  3. 03

    Clinical Training

    Superuser certification covering protocol libraries, dose dashboards, and DICOM routing drills.

  4. 04

    PM & Calibration

    Quarterly PM, tube/coil checks, cybersecurity patch deployment with SBOM updates.

  5. 05

    End-of-Life

    UDI deregistration, IT asset wipe (NIST SP 800-88), and recycling certificate.

99.5%Uptime SLA planning target
24hOn-site response (Tier 1 urban)
<6hMTTR planning (Tier-1 hospital sites)
1 : 80FSE-to-asset planning ratio

Planning figures above apply to contracted Tier-1 urban sites with OEM parts staging. Rural, multi-vendor rooms, or expired software support may exceed MTTR / uptime targets. Parts inventory value is a network planning figure, not a site-level promise.

Run a service audit on your imaging installed base.

We benchmark uptime, PM compliance, tube-hour exposure, cybersecurity patch lag, and EOL risk against Globus Medical reference hospitals of similar modality mix and bed count. Audit outputs include IQ/OQ/PQ gap lists and SBOM currency—not clinical outcome guarantees.

  • Remote diagnostics require hospital IT allow-listing; air-gapped sites use on-site-only workflows.
  • Loaner coverage depends on modality class and regional hub stock at the time of failure.
  • NIST SP 800-88 media sanitization at EOL is documented; recycling certificates are issued after verified decommission.